Billing & Resolution
Last Updated: April 2026
The Omni-Coach backend requires immense, dedicated server compute. Generating Frame-by-Frame Computer Vision responses expends significant GPU processing power for every single VOD uploaded. Because these raw compute costs are irrevocable on our end, we enforce a strict billing framework.
The Explicit "No Refunds" Policy
All subscription purchases are strictly final and non-refundable. We do not offer prorated refunds for partially unused months, nor do we offer refunds if you "disagree" with the AI's coaching feedback. By clicking "Start Coaching Now" and completing checkout via Stripe, you forfeit the right to demand a refund for the current billing cycle.
1. Subscription Cancellations
You may sever your subscription at absolutely any time through your Stripe Customer Portal or the Omni-Coach dashboard. Upon cancellation, your payment method will not be charged again. You will retain full access to the Command Center and your Historical Ledger until the exact end-date of your current paid billing cycle.
2. Chargeback Protocol
Fraudulent chargebacks heavily penalize our merchant standing. If you issue a chargeback through your bank after utilizing our server compute, our automated firewall will permanently blacklist your Email, Payment Method, and associated Hardware IDs from ever accessing the Omni-Matrix again. We will also submit server logs to the financial institution proving the delivery of the digital goods.
3. Failed Payments & Account Freezes
If your monthly $17 renewal payment fails (due to insufficient funds or an expired card), your account will immediately be downgraded to the Locked free tier. Your historical VODs will be safely archived, but you will not be able to execute any new uploads until the billing method is successfully updated.
For legitimate billing gateway errors (e.g., accidental double charges caused by server timeouts), please contact our support desk directly, and we will manually reconcile the un-consumed funds.